Returns & Exchanges

At Roasting Warehouse Specialty Coffee, we take pride in the quality of our beans and equipment. If you are not entirely satisfied with your purchase, we are here to help with a straightforward returns process for all non-perishable goods and quality-related coffee concerns.

1

Submit a Request

Contact our support team via email within 14 days of receiving your order, providing your order number and the reason for the return.

2

Review and Approval

Our team will review your request to ensure it meets our quality standards or return criteria, typically responding within 2 business days.

3

Secure Packaging

Once approved, carefully pack the items in their original packaging to ensure they are not damaged during transit back to our warehouse.

4

Refund Processing

After we receive and inspect your returned items, we will process your refund or exchange to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing